What your Support Ops does
Specialized capabilities designed for your workflow.
Ticket triage
- Categorize, tag, and prioritize tickets
- Route to correct queue/owner
- Identify duplicates and recommended merges
Response drafting
- Draft replies from your knowledge base and macros
- Ask clarifying questions when needed
- Prepare internal notes and next-step suggestions
Summaries & escalations
- Summarize long threads into actionable briefs
- Escalate with clean context and proposed next actions
- Create internal engineering tasks with reproduction details
Example workflows
01
"Triaged 92 tickets, drafted 61 responses, escalated 11 with summaries."
02
"Weekly top issues report: categories, volume trends, suggested macros."
03
"Converted long threads into 6-bullet engineering briefs."
Tools supported
Zendesk, Intercom, Freshdesk, Jira, Slack/Teams, Notion/Confluence
Who it's for
Support teams, ops teams, SaaS products with repeatable ticket patterns.
Autonomy & controls
1. Draft Mode
Default state. AI drafts everything for your review. Nothing is sent without approval.
2. Approve-to-Send
AI prepares actions and executes them immediately after your one-click approval.
3. Controlled Execution
Executes within strict rules and thresholds. Escalates on ambiguity.